Let’s Work Together

Our service to clients (regardless of fee) includes:

**  handling unexpected changes

**  pre/during/and post trip information

**  travel guidance

**  assistance in destination for uneventful circumstances that can occur. 

**  Important insurance information

**  Important health information

**  Important destination information

**  In-depth research

**  Liaising with providers to ensure best possible fit is found

**  Hours on hold with providers

 

The fee is non-refundable and not applied to your package.

THREE REQUIRED FORMS

Fee Information if Wood Travel has done work on a previous file and you did not book

OR

Your file will require numerous hours of research as you don't know where to go!

Wood Travel requires three forms to be completed and sent in with a non-refundable $100 consult fee (if applicable - see below):

This fee is waived if:

**  This is your first request with Wood Travel 

**  If you know exactly what you want to book and there is no research involved

**  You are a previous and loyal client of Wood Travel

Fees are required for:

**  Those who have previously requested research and did not book

**  Very involved itineraries (large groups, weddings, more than 4 hours of research)

WHO WE BOOK:

groups

single passengers

families

couples

WHAT WE DON'T BOOK:

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WHAT WE BOOK:

Wood Travel will book anything from simple to intricate itineraries for: 

resorts and hotels

custom land tours

intricate weddings

WHAT WE DON'T BOOK:

Wood Travel will not be booking flights alone at the moment 

unless attached to a land booking 7 days or longer.

IMPORTANT NOTICE - Updated September 5,  2022

We have increased our staffing to accommodate the high volume of requests.   


We will not assist with flight-only or land-only requests for services.  
We will not book domestic Canada flights (unless part of a package as above)

 

*The booking fee of $100 is waived for all first-time customers of Wood Travel.  If we have done work for you before and you did not book, there will be a $100 fee required before a file can be started (non-refundable).

*All booking requests must be submitted with the following three items via email to:

Sandra at woodtravel2017@hotmail.com

or to

Lisa at lisawoodtravel@gmail.com


     (1)     Non-refundable $100 Agency Fee (as above) which can be sent via electronic transfer, cheque or cash prior to any work being completed (unless waived).
     (2)    A completed travel waiver found HERE
     (3)    A completed travel interest survey found HERE
     (4)    A completed Vaccine Declaration found HERE

With the ever-increasing number of phone calls and emails for free advice with respect to travel and the ever-changing regulations,  as well as changes to how Travel Agents are insured for possible future loss, Wood Travel will be implementing a $100 consultation fee (via e-transfer, cash or personal cheque) before a file is created and any work is done, effective immediately. While we were very hesitant to implement a fee, we also recognize the valuable time spent on individuals looking for free travel advice as opposed to looking for a valued Travel Agent's services, which takes time away from clients who are serious about and value our services.  The fee helps to cover our in-depth research time, time liaising with providers to find the perfect fit, at times numerous hours spent on hold with providers when unexpected changes occur, pre/during/and post trip information and guidance, and assistance in destination for uneventful circumstances that can occur.  It also helps to discourage persons looking for information only.   This fee is only for those who have contacted us in the past and not booked, despite work having been completed.  It also applies to involved itineraries (custom packages) and to those of whom need a lot of travel guidance and advice with respect to planning your trip.  

*We apologize but due to privacy laws and insurance regulations, we are unable to assist with questions or guidance in any way with respect to prospective or confirmed bookings you have made or wish to make directly with suppliers without the assistance of Wood Travel.   You will not pay any more than the advertised price you see online with suppliers such as Westjet Vacations, Sunwing, etc and we also have access to deals the public does not!  Our service is free and includes important pre and post-trip information, advisories you should be aware of for your location, COVID restrictions in place, and experienced guidance to ensure you are getting the most from your vacation!